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Privacy Policy

Privacy Policy

Last Updated: September 23, 2025

1. Introduction

This Privacy Policy sets out how Pinco777.ca (“we”, “our”, “Company”) collects, uses, and safeguards your personal data when you access our website and services. By creating an account or using our platform, you consent to the practices described in this Policy.

The site is operated by Carlitta N.V., registered in Curaçao under company number 162777, with a registered office at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. We are licensed and regulated by the Curaçao Gaming Control Board under license OGL/2024/1516/0841.

2. Information We Collect

When you interact with our services, we may collect:

  • Registration Data – email, username, encrypted password, chosen currency.
  • Identity Verification Data – ID card, passport, proof of address, date of birth (for AML/LOK compliance).
  • Payment Data – deposits, withdrawals, bank/card details, transaction records.
  • Technical Data – IP address, device type, browser info, cookies, session logs.
  • Communication Data – chat transcripts, support tickets, emails, call records.
  • Marketing Preferences – opt-in records, promotional engagement.

3. Purposes of Processing

Your data is processed to:

  • Open and manage your account.
  • Process payments and withdrawals securely.
  • Meet regulatory obligations (AML/CTF, LOK, taxation).
  • Detect fraud, ensure platform integrity, and protect users.
  • Provide customer service and resolve disputes.
  • Send promotional offers (only with consent).
  • Analyze and improve site performance.

Our legal bases include contractual necessity, legal obligations, legitimate interests, and consent.

4. Data Sharing

We may share your information only when necessary:

  • Regulators – Curaçao Gaming Control Board, Financial Intelligence Unit, tax bodies.
  • Payment Partners – banks, processors, and financial institutions.
  • Identity Verification Services – to confirm KYC requirements.
  • Technology Providers – secure hosting, IT, and platform services.
  • Support Solutions – customer care platforms and chat tools.

We never sell your personal data.

5. Retention

We retain personal information only for as long as necessary for:

  • Providing services.
  • Meeting legal and regulatory requirements.
  • Resolving disputes or enforcing agreements.

Data that no longer needs to be stored is safely deleted or anonymized.

6. Cookies

Pinco777.ca uses cookies to make the site functional, secure, and more user-friendly. Essential cookies are always active; optional analytics or marketing cookies require your consent. You can manage cookie preferences through your browser.

7. Age Restrictions

Access is strictly limited to individuals aged 18+, or the minimum legal age in your jurisdiction. Any accounts found to belong to minors will be suspended, winnings voided, and deposits refunded.

8. Your Rights

You have the right to:

  • Request access to your data.
  • Correct or update inaccurate information.
  • Request deletion of personal data.
  • Restrict or object to certain processing.
  • Withdraw consent at any time.
  • Request portability of your data.

All requests can be sent to: [email protected].

9. International Transfers

Your data may be transferred outside your country, including to Curaçao and other jurisdictions. Where legally required, we use safeguards such as Standard Contractual Clauses (SCCs) to ensure compliance.

10. Changes to the Policy

We may update this Privacy Policy as needed. Updates will be posted here, with the “Last Updated” date reflecting the changes. Continued use of our website indicates acceptance of the revised terms.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 [email protected]
📍 Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao